D01i-2787-لفانا

Returns & Exchanges Within Fourteen (14) Days

In accordance with Article (17) of the Consumer Protection Law, customers may return or exchange products within 14 days of purchase and receive a full refund using the original payment method, provided that:

• The product is in its original condition.
• The product has not been used.
• No additional fees will be charged for the return or exchange.

The following items are not eligible for return or exchange:

• Products that cannot be returned due to their nature, characteristics, packaging, or wrapping, or cannot be restored to their original condition.
• Perishable goods and products subject to rapid deterioration.
• Products that have been damaged, altered, or are no longer in their original condition due to consumer use.
• Custom-made or personalized products manufactured according to customer specifications, unless they contain a defect.
• Books, newspapers, magazines, software, and similar informational products.
• Jewelry and similar valuable items.
• Underwear and wedding dresses.

Returns & Exchanges Within Thirty (30) Days for Defective Products

In accordance with Article (21) of the Consumer Protection Law, customers may return or exchange products within 30 days if:

• The product has a manufacturing defect.
• The product does not match the advertised specifications.
• The product has not been subjected to misuse or improper handling.

Eligible products may be exchanged or refunded in full using the original payment method without any additional charges.

Consumer Protection Agency